Documents unable to export

Incident Report for Displayr

Resolved

This incident has been resolved.

Posted Oct 30, 2023 - 05:31 UTC

Monitoring

The fix has been applied to all regions. We will continue to monitor the issue until it has been confirmed that exporting works for the affected users.

Posted Oct 30, 2023 - 04:12 UTC

Identified

We have begun rolling out the fix one region at a time, all regions are expected to be resolved within 20 minutes.

Posted Oct 30, 2023 - 04:06 UTC

Investigating

Documents are unable to be exported to Excel, PowerPoint, or PDF. Our engineers have identified the cause of the issue and have a solution.

Our engineers are working on releasing a new version of Displayr with the solution within the next few hours.

Posted Oct 30, 2023 - 02:17 UTC

This incident affected: Displayr (app.displayr.com).